Shipping & Returns
iHealth partners with UPS and FedEx to ship your packages. Orders generally ship
the same day, if the items are in stock and the order is placed prior to 3:00pm
PST. However, we cannot guarantee your order will ship the same day, regardless
of the shipping method you select. We make every effort to send out your order as
quickly as possible.
There is no extra shipping fee to Alaska and Hawaii with Standard service. But there
is an additional UPS surcharge of $10 per item for items shipped with Expedited
service, and a flat rate of $49.99 for Express service.
Shipping to/within Europe
TNT is our shipping partner in Europe. Please visit TNT.com
to access local contact info, confirm specific pricing, delivery times and holiday
schedules, track packages and more.
For product or products purchased (the “Product”) directly from iHealth’s website
), this return policy
allows you to return the Product after obtaining an iHealth return material authorization
("RMA") during the 30 day period following date of shipment by iHealth. If the item
is returned in its original condition, unused, and in the original packaging in
accordance with this policy, we will exchange it or offer a refund of the purchase
price paid, which refund will be made by crediting the account used to make the
original purchase. The RMA may be obtained by contacting our Customer Service department.
The Product must be received by iHealth within 10 days after issuance of the RMA.
All Products must be packed in the original, unopened and unmarked packaging including
any accessories, manuals, documentation, and registration that shipped with the
Product. The RMA number must be included with the returned Product.
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs,
VAT) are not refundable. You are responsible for and must prepay all shipping charges
and you shall assume all risk of loss or damage to the Product while in transit
to iHealth. If you return the Product to iHealth (a) without a RMA, (b) beyond the
10 days RMA issuance period, or (c) without proper packaging, iHealth retains the
right to either refuse delivery of such return or charge you a restocking fee. The
time to credit your account may vary, depending on processing time.
365 Day Limited Warranty
iHealth Lab, Inc. ("IHealth ") warrants the iHealth hardware (the "Product"), and
only the Product, against defects in materials and workmanship under normal use
for a period of one year (365) days from the date of purchase by the original purchaser
("Warranty Period"). Under this Limited Warranty, if a defect arises and a valid
claim is received by iHealth within the Warranty Period regarding the Product, at
its option and to the extent permitted by law, iHealth will either (1) repair the
Product, using new or refurbished replacement parts or (2) exchange the Product
with a new or refurbished Product. In the event of a defect, to the extent permitted
by law, these are the sole and exclusive remedies.
The warranty for the replacement Product or part assumes the original Product or
one-year (365) days from the date of replacement or repair, whichever is longer.
When a Product is exchanged, any replacement item becomes your property and the
replaced item becomes iHealth’s property.
Product must be freight prepaid, in its original packaging to the specified address
with furnish proof of purchase to receive warranty service. It is your responsibility
to backup any information, data, or other items you may have stored on the Product.
iHealth will not be responsible for any such damage or loss.
Exclusions and Limitations. This Limited Warranty applies only to the Product manufactured
by or for iHealth that can be identified by the "iHealth" trademark, trade name,
or logo affixed to it. The Limited Warranty does not apply to any (a) iHealth products
and services other than the Product, (b) non-iHealth hardware product, (c) consumables
(such as batteries), or (d) software, even if packaged or sold with the Product
or embedded in the Product. Refer to the licenses accompanying the software for
details of your rights with respect to its use.
iHealth does not warrant that the operation of the Product will be uninterrupted
or error-free. iHealth is not responsible for damage arising from failure to follow
instructions relating to the Product's use.
iHealth is not responsible for Product that has ben altered or modified. Recovery
and reinstallation of software programs and user data are not covered under this
This Limited Warranty does not cover the cost of returning the Product to iHealth;
this is your responsibility.
No iHealth reseller, agent, or employee is authorized to make any modification,
extension, or addition to this Limited Warranty. If any term is held to be illegal
or unenforceable, the legality or enforceability of the remaining terms shall not
be affected or impaired.
Implied Warranties. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED
WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
Limitation of Damages. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, IHealth
SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER
ANY OTHER LEGAL THEORY.
Consumer Protection. Some states do not allow the exclusion or limitation of incidental
or consequential damages, or allow limitations on how long an implied warranty lasts,
so the above limitations or exclusions may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights that vary by state
Governing Law and Arbitration. This Limited Warranty shall be governed by the laws
of the State of California without giving effect to any conflict of laws principles
that may provide the application of the law of another jurisdiction. Any claim or
dispute in connection with this Limited Warranty shall be resolved in a cost effective
manner through binding non-appearance-based arbitration. The arbitration shall be
initiated through an established alternative dispute resolution provider mutually
agreed upon by the parties. The alternative dispute resolution provider and the
parties must comply with the following rules: a) the arbitration shall be conducted
by telephone, online and/or be solely based on written submissions, the specific
manner shall be chosen by the party initiating the arbitration; b) the arbitration
shall not involve any personal appearance by the parties or witnesses unless otherwise
mutually agreed by the parties; and c) any judgment on the award rendered by the
arbitrator may be entered in any court of competent jurisdiction. If the foregoing
arbitration clause does not apply for any reason, you agree to submit to the personal
jurisdiction of the state courts located within San Diego County, California and
the federal courts in the Southern District of California for the purpose of litigating
all such claims or disputes, which courts shall have exclusive jurisdiction of such
claims or disputes. Notwithstanding the foregoing, iHealth may seek injunctive or
other equitable relief to protect its intellectual property rights in any court
of competent jurisdiction.
If you need to exchange or return one of our products you purchased through one
of our retail partners, please contact them directly to process an exchange or return.